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TERMS & CONDITIONS

CUSTOMER CARE

We’re here to help ensure you have a great experience with us! Here’s how you can reach our customer care team:

  1. Contact Us:

    • For any questions, concerns, or assistance, please contact us at [Your Customer Care Email Address] or call us at [Your Customer Care Phone Number]. We’re available [Your Customer Care Hours of Operation].

  2. Order Assistance:

    • If you need help with your order, such as tracking your shipment, making changes, or processing returns, please provide your order number in your message.

  3. Product Inquiries:

    • For questions about our products, including sizing, materials, or availability, don’t hesitate to ask. We’re happy to provide detailed information to help you make the right choice.

  4. Feedback:

    • We value your feedback and suggestions! If you have any comments about our products or services, please let us know. Your input helps us improve and better serve you.

  5. Customer Support Response Time:

    • We strive to respond to all inquiries within 1-2 business days. If you don’t hear from us within that time frame, please check your spam folder or contact us again.

Thank you for choosing us for your hat needs. We’re here to ensure you’re satisfied with your purchase and experience!

​WHOLESALE INQUIRIES

Thank you for your interest in partnering with us! We’re excited to explore wholesale opportunities and work with you. Here’s how you can get in touch:

  1. Wholesale Requests:

    • For wholesale inquiries, please email us at [Your Wholesale Email Address] with the following information:

      • Your business name

      • Contact person’s name and position

      • Business address

      • Phone number

      • Details about the types of hats you’re interested in and estimated order quantities

  2. Response Time:

    • We aim to respond to all wholesale inquiries within 2-3 business days. If you haven’t heard from us by then, please check your spam folder or reach out again.

  3. Minimum Order Quantities:

    • Our wholesale program has minimum order quantities. We’ll provide specific details and pricing once we review your inquiry.

  4. Custom Orders:

    • We offer custom hat options for wholesale orders. Let us know your customization needs, and we’ll be happy to discuss the possibilities.

​PRIVACY & SAFETY​

Your privacy and security are our top priorities. Here’s how we protect your information:

  1. Information We Collect:

    • We collect personal information such as your name, email address, shipping address, and payment details when you make a purchase or sign up for updates.

  2. How We Use Your Information:

    • Your information is used to process orders, communicate with you about your purchase, and improve our services. We may also send you promotional emails if you’ve opted in to receive them.

  3. Data Security:

    • We implement industry-standard security measures to protect your information. Our website uses SSL encryption to ensure your data is transmitted securely.

  4. Sharing Your Information:

    • We do not sell or rent your personal information to third parties. We may share your information with trusted service providers only to process orders or provide customer support.

  5. Cookies:

    • Our website uses cookies to enhance your shopping experience. Cookies help us remember your preferences and understand how you interact with our site. You can adjust your browser settings to manage cookies.

  6. Your Rights:

    • You have the right to access, update, or delete your personal information. To make any changes or if you have concerns about your data, please contact us at [Your Contact Information].

  7. Changes to This Policy:

    • We may update this Privacy and Safety section from time to time. Any changes will be posted on our website, and we encourage you to review it periodically.

For any questions or further information about our privacy practices, please reach out to us at dchats005@gmail.com.

 

Thank you for trusting us with your information!

PAYMENT METHODS​

​- Credit / Debit Cards
- PAYPAL

- Other methods

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